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RETURN POLICY
Please return an item within 14 days of receipt of purchase. Returns after 14 business days will be refunded in the form of a credit reflecting the current price on-line. Non-returnable items are one-of-a-kind, custom items, clearance and marked final sale.
Returns are only accepted if the item(s) have not been worn, altered or washed. All tags must still be attached. Shipping on returned items is not refundable. If you received a gift from our website and do not have the receipt, you may return the item for an exchange only.
If items were damaged in shipping, please notify us immediately at:
CustomerService@VeraPlum.com
HOW TO RETURN
Vera Plum cannot accept responsibility for packages that we do not ship ourselves. Shipping on returned or exchanged items is non-refundable.
1. Please download, complete and send the return form with your item.
2. Be sure to include your order number.
3. Securely seal the merchandise in the original package.
4. Make certain that you insure your package before shipment to the address below.
Click here to download the Vera Plum Return Form
Please send your item(s) and return form to:
Vera Plum
PO Box 1596
Hoboken, NJ 07030
TO EXCHANGE YOUR ORDER
Please exchange an item within 14 days of receipt of purchase. No exchanges after 14 business days. Note there are a few items that are non exchangeable, items that are stated as one-of-a-kind, custom items, clearance and those marked final sale.
Exchanges are only accepted if the item(s) have not been worn, altered or washed. All tags must still be attached. Shipping on returned items is not refundable. If you have received a gift from our website and/or do not have the receipt, you may exchange only.
TO CANCEL YOUR ORDER
To cancel an order that has not yet shipped, please contact the Customer Service Department at:
CustomerService@VeraPlum.com.
Shipping on returned or exchanged items is non-refundable.
1. Please download, complete and send the return form with your item.
2. Be sure to include your order number.
3. Securely seal the merchandise in the original package.
4. Make certain that you insure your package before shipment to the address below.
Note: If the order has already shipped or arrived, please fill out the exchange form that was included with your package, or download a new exchange form below.
Click here to download the Vera Plum Return Form
Please send your item(s) and return form to:
Vera Plum
PO Box 1596
Hoboken, NJ 07030
OUT-OF-STOCK ITEMS
We are sorry for the inconvenience. We will ship your order as soon as the item is available.
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